Warranty Region
Only applicable to United States e-bike purchases from goodenergyebikes.com. Bikes purchased outside the Good Energy E-Bikes official website, shall contact their original dealer for after-sale service. All Good Energy E-Bikes bike owners are entitled to contact the Good Energy E-Bikes CS Team for troubleshooting service throughout the lifetime of bikes.
For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Warranty parts will only be shipped within the continental (the lower 48 states) United States.
Warranty Start
Good Energy E-Bikes warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with Good Energy E-Bikes’s published guidelines.
The following table outlines the timeframes and terms of service for our various components.
| Item | Parts | Warranty (Months) |
Terms and Conditions of Service |
| Structure | Frames | 24 | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by can be replaced. Self-modification, collision damage, etc. is not warranty. |
| Front Forks, handlebar | 12 | ||
| Other Essential | Pedals, Tires, Saddles, Fenders, Pedals, Brakes, Brake Discs, Brake Rods Discs, Brake Levers | 3 | Punctures from sharp objects, collision damage, and similar issues are not covered under warranty. Additionally, human-caused damage, self-modifications, and damage to parts or accessories from collisions are excluded from warranty coverage. |
| Crank Chain Plate, Wheel Hub, Spoke, Derailleur, Freewheel, derailleur, Chain, Bottom Bracket, Shock Absorber, kickstand, rims, shifter | 6 | ||
| Electrical parts | Motors, Halls, Bearings, Controller, Charger, Main Harness | 12 | 1. Short circuits, burnouts, and performance failures caused by manufacturing defects are covered under warranty. However, damage caused by water ingress, disconnections, or human error is not included.
2. Components such as Hall elements, bearings, and magnets can be replaced in cases of phase loss, burnout, demagnetization, or abnormal noise. However, breakage and water ingress are not covered under warranty. |
| Display, Speed Control Knob, Booster, Throttle | 6 | ||
| Headlights, Turn Signal Light, Taillight, Keys, Switches, | 3 | ||
| Batteries | 12 | The batteries are engineered to maintain up to 75% of their original capacity for up to 300 charging cycles, or until whichever limit is reached first. Damage from water ingress or human error is not covered by the warranty. |
(1) Normal wear and tear of the product.
(2) Damage or failure from abuse, neglect, misuse, or accident.
(3) Damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bike.
(4) Damages resulting from improper charging of the battery pack or use of any charger not supplied by Good Energy E-Bikes or its dealers.
(5) Installation of any third-party parts, accessories, or electrical or
mechanical components.
(6) Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
(7) Lost or damaged keys or NFC card.
(8) All warranties are void if electrical parts have been repaired or modified by a person not authorized by Good Energy E-Bikes.
Claims Process
Warranty Claims
All claims to this warranty must be made through Good Energy E-Bikes and submitted to [email protected].You can also click hereto submit a request form. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Good Energy E-Bikes via [email protected], as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through Good Energy E-Bikes.
Good Energy E-Bikes will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Note: Good Energy E-Bikes will offer free components and replacement parts, and any installation fees will not be covered by Good Energy E-Bikes without the after-sales team’s authorization.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact [email protected] and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE:We will not accept shipping damage claims filed more than 14 days after receipt of any products.
Credit Card Chargebacks
If any E-bike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the E-bike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
Contact Us
Tel.：+1 (408) 90-4282
Email：[email protected]
Monday to Friday, 9 AM to 6 PM (PST)